Why Is My Teacher Showing Up as a Pupil in Adobe Express?
If you manage Adobe Express in a UK school, here's a scenario that might sound familiar. A teacher logs in, can't find the Classrooms tab, and reports that something feels "off" about their account. A quick check reveals they've been provisioned as a student. Frustrating — but fixable. Here's what to look for. The Symptom The teacher either can't see the Classrooms tab in Adobe Express at all, or their account is behaving like a student account — limited controls, no ability to create assignments, and no visibility of student work. The Classrooms feature is only available to users identified as educators, so if the system thinks your teacher is a pupil, they simply won't see it. The Most Likely Cause: Directory Sync If your school uses Google Workspace Directory Sync or Azure AD / Entra ID (SCIM) to provision Adobe accounts, the most common culprit is the teacher being pulled from the wrong group or OU — one that Adobe is treating as a stude...